Informativa sui rimborsi

Our 14-day return policy means that, after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@minervawear.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can contact us at any time at info@minervawear.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This way, we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, for example food, flowers, or plants, custom products, for example special orders or personalized items, and personal care goods, for example beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have received and, once the return has been accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@minervawear.com.